Refund Policy

Returns

We have a 3-day return policy, which means you have 3 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all original packaging and tags intact. You'll also need the receipt or proof of purchase. 

How to Request a Return

To initiate a return, you can contact us at

 chenaihelp@gmail.com

Items sent back without an approved return request may not be accepted.

 

You can always contact us for any return question at

 chenaihelp@gmail.com

 

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if your item arrives damaged, defective, or incorrect so that we can assess the issue and assist you.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method within 5-7 business days. Please allow additional time for your bank or payment provider to reflect the refund. If more than 15 days business days have passed since we've approved your return, please contact us at chenaihelp@gmail.com.

*Refunds are only available should we send the wrong item or if we fail to deliver

Exchanges

If you would like to exchange an item, please contact us within 3 days of receiving your order. Once we receive your return in its original condition, you may choose a different item from our catalog of equal value or opt for the same item on our website. Exchanges are subject to product availability. Exchanges will only be processed after the original item has been received and inspected. 

Return Shipping

Customers may be responsible for return shipping costs, unless the item is damaged, defective, incorrect, or applicable law requires otherwise.

Contact Us

For any questions about returns or refunds, please contact us through our website's contact page.